I’ve had a credit card with a major bank for the past 9 years. It was the first credit card I applied for in college and the APR rate at the time, 10.99% seemed like a lot.
About a month ago I called in because of a mistake in paying off the remaining balance of the card. The gentleman on the line was very nice and professional, but there is something even deeper and more disturbing about our conversation that was not reflected by this man’s attitude and demeanor as he helped me fix my problem. (more…)